Graphic Arts Logo

Help + FAQ

General:

What are your hours of operation?
Our customer service hours are 8:00 am to 4:30 pm Central Time. You may reach customer service at (225) 273-1319 .

Where are we located?
3000 N Sherewood Dr Suite B, Baton Rouge, LA 70814 we are to the right of the Child Nutrition Office

Products/Ordering:

File Types
We need PDF files. If you do not have a way of creating a PDF file you can download PDFCreator, it is a free tool that will create your PDF files.

Basic Instructions
Make sure you are using high resolution artwork for anything you want us to print. Low-res art is fine for a web page or an email broadcast, but will not print clearly on paper.

Common File Templates
Ensure that your design will work through the production process by downloading our provided templates for use during the design phase of your projects.

Can I track my order history online or check on the status of an open order?
Yes, each user in your department or school who places orders can view their own order history. Click on a job to see it's current status.

How do I get an instant quote?
First look at the catalog page and see the pricing for common items there. If you don't see what you were looking for there, call 225-273-1319 during business hours and our customer service representative will take your job specifications and give you a quote or answer any other questions you have.

What if I want to order a job with variable data?
This is easily handled. Just provide the artwork, or the information and we will build your order. We can take a spreadsheet with data for thousands of employees and generate the order effortlessly.

What if I need my order shipped to more than one location?
Yes, we can provide custom fulfillment services and pack different quantities to be sent to different locations. Shipping is handled through Aramark, so please remember to give them time to deliver your order.

I need my order in a few days. Can you help me?
The standard turnaround time is two weeks; however, we do provide rush services for those moments when needed. Just be aware there is a fee for this type of service in an effort to curb abuse.

File Transfer:

How do I upload my files?
After you place your order, you will be directed to a file upload page. If you are not ready to upload your files at that time, you or your graphic designer can upload your files later.

What is the largest file I can upload?
We accept files up to 1 Gig via our File Upload page. For files larger than this, please contact customer service for special file upload instructions.