Help + FAQ

General:

What are your hours of operation?
Our customer service hours are 8:00 am to 4:30 pm Central Time. You may reach customer service at (225) 273-1319 .

Where are we located?
3000 N Sherewood Dr Suite B, Baton Rouge, LA 70814 we are to the right of the Child Nutrition Office

Products/Ordering:

What types of products do you print?
We print just about anything on paper including posters, postcards, brochures, booklets, business cards, catalogs, presentation folders, labels and many other items.

Can I track my order history online or check on the status of an open order?
Yes, each user in your department or school who places orders can view their own order history. Click on a job to see it's current status.

How do I get an instant quote?
First look at the catalog page and see the pricing for common items there. If you don't see what you were looking for there, call 225-273-1319 during business hours and our customer service representative will take your job specifications and give you a quote or answer any other questions you have.

What if I want to order more than one version at the same time?
This is easily handled. Just provide the artwork, or the information and we will build your order. We can take a spreadsheet with data for thousands of employees and generate the order effortlessly.

What if I need my order shipped to more than one location?
Yes, we can provide custom fulfillment services and pack different quantities to be sent to hundreds of different locations. We can also insert additional components into the material we print.

I need my order in a few days. Can you help me?
One of our specialties is meeting deadlines that other printing companies cannot. We also have special shipping contracts and can often overnight freight for a lot less than you would normally pay. Please contact customer service for assistance with this type of order.

How long does it take to get a proof?
You will receive a proof within one business day after we receive your art files. If you want a “one off” press proof it can be sent overnight to you.

File Transfer:

How do I upload my files?
After you place your order, you will be directed to a file upload page. If you are not ready to upload your files at that time, you or your graphic designer can upload your files later.

What is the largest file I can upload?
We accept files up to 1 Gig via our File Upload page. For files larger than this, please contact customer service for special file upload instructions.